Public Consultation on Digital Public Services
From Department of Public Expenditure, NDP Delivery and Reform
Published on
Open for submissions from
Submissions closed
Last updated on
From Department of Public Expenditure, NDP Delivery and Reform
Published on
Open for submissions from
Submissions closed
Last updated on
Consultation is closed
Thank you to everyone who participated in the consultation. We were delighted with the level of input and here is the final report:
Report of the Public Consultation on Digital Public Services
We are looking for your help on how we can improve Irish public services by making it easier for you to use public services digitally.
Do you have ideas for improving public services as we put them online? Are there reasons you don’t use public services online? Are there public services you think should be available online?
Rather than making assumptions about your experiences and preferences, this consultation aims to understand what your priorities are in terms of what services should be put online first and what features, supports or assistance you would like to make digital public services easier and more efficient to use. We want to hear your views on how you access and engage with public services - these can include services that are already available in person at an office, online, by paper-based application, over the phone, and so on.
The questions will take 10 - 15 minutes to answer.
The consultation closed in November 2022
When we talk about public services, we mean services like applying for a medical card, passport or driving licence, paying taxes, registering a birth, death, or marriage, accessing supports such as social welfare benefits, Young Farmers Scheme or Basic Payment Scheme, the National Childcare Scheme, a grant to go to college, Garda vetting, accessing your local library or setting up a business. See gov.ie for more details of public services.
In Connecting Government 2030: A Digital and ICT Strategy for Ireland's Public Service and Civil Service Renewal 2030, we aim to create world-leading digital government services. Getting your views will help us improve digital public services for everyone.
At the same time, by improving digital services we will also improve the off-line experience for those who are unable to access services digitally. We are engaging with representative organisations to ensure we get views from people who may not be able to participate online.
Results of this consultation will be published and help us plan how we deliver improved digital public services.
Minister of State Smyth:
“This is a great opportunity for anyone to inform and set the government’s digital priorities over the next 7 years."
Thank you for your participation!
Public Consultation on Digital Public Services Bilingual A3 Poster
Public Consultation on Digital Public Services A5 Flyer
There are links to relevant documents in the "Useful links" section on each page (or on a mobile device, from the menu) of the consultation.
This consultation is aimed at individual users (or their representatives) who access public services in a personal capacity for themselves and/or their family/household. It is also for those who wish to access public services related to setting up a business.
The consultation is anonymous so please ensure that you do not include any personally identifiable details. However, if you are interested in being contacted for a possible follow-up afterwards, there is an opportunity to provide an email address at the end of the consultation questionnaire.
The information gathered via this consultation, along with information from other sources, will help us plan how we deliver public services online in the future. Therefore, it may be shared with other public service organisations. It may also be subject to release under Freedom of Information legislation.
Prepared by:
Office of the Government Chief Information Officer, Department of Public Expenditure and Reform