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Published: 07/06/2018
From: Department of the Taoiseach

Frequently Asked Questions (Dublin)

About the event

This information is updated on an ongoing basis so please check back regularly.

How long is the Mass?

It is expected that the Mass will be under 2 hours in duration. You should allow for extra time to get to and from the event.

What time will the event be over at?

The event will be over at 4:45pm. Please be aware that it may take some time to make your exit, as there will be a large volume of people exiting at the same time.

Where can I see the Pope if I can’t attend the Mass?

Live coverage of the Mass and of the entire Visit will be broadcast on RTÉ and other media outlets. More details will be available closer to the event.

What time can I access the Phoenix Park?

The exact opening time will be confirmed closer to the event.

Can I stay overnight in Phoenix Park?

You will not be able to stay overnight in the Park. No camping is allowed.

I have some accessibility issues what supports are available?

Every effort is being made to accommodate as many people with accessibility needs as is possible, within this unique location. We are currently consulting with disability organisations regarding this and will be communicating the finalised plans as soon as possible.

In the meantime, please do register for a ticket, indicating your accessibility requirements.

Tickets

I have a question about getting a ticket?

For all information on tickets, please see the World Meeting of Families 2018 Website. This includes information for those with accessibility issues.

Can I go to the Knock event as well?

It is not possible to apply for tickets for both Phoenix Park and the Knock events, as these events are on the same day – you will only be able to attend one or the other event.

Transport

Will there be a special transport ticket for this event?

A special transport ticket – Papal Travel Card – will be available for travel to and from the Papal Mass.

The Papal Travel Card will allow you to take multiple trips up to midnight on Sunday 26 August with the following providers:

  • Dublin Bus
  • DART
  • Luas
  • Commuter Rail as far as Balbriggan, Maynooth, Sallins and Kilcoole.

The Papal Travel Card is available to travel on services from the dedicated transport hubs.

Note the Papal Travel Card cannot be used on Bus Éireann or on Irish Rail Intercity services.

This Papal Travel Card is now available to buy online.

A child Papal Travel Card will cost €2, an adult Papal Travel Card will cost €4 and a family Papal Travel Card will cost €10 which will allow 2 adults and up to four children up to the age of 18 to travel.

Please note the Papal Travel Card is for travel only and is not for admission to the Mass. You must apply for your Mass ticket separately on the World Meeting of Families 2018 website.

Who is eligible for a child ticket?

A child is anyone from age 6 to 18 years old.

What age do you charge for children on public transport?

All children up to the age of 5 travel for free on all public transport in Ireland. Children of all ages do require a ticket for the Mass itself. For more information on tickets for the Mass, please see the World Meeting of Families 2018 Website.

Bus Éireann

Do I need to pre-book a ticket for Bus Éireann?

On account of anticipated demand, pre-booking for intercity Expressway services is strongly recommended. Information on timetables and recommended departures will be available closer to the time.

Please note that your event ticket for the Mass does not allow you to travel on Bus Éireann service – you require a separate ticket for travel.

Am I allocated a bus to return on or how does this work?

We would advise that you return to where you were dropped off by your bus for your return journey. You may experience some delays after the event due to the large volumes of people in attendance at the event.

What if I miss the bus I want to return on?

Additional bus services will be provided on the day.

Can I use the Papal Travel Card on Bus Éireann?

The Papal Travel Card cannot be used on Bus Éireann services.

What if I am travelling from Northern Ireland?

Translink have set up a dedicated web page www.translink.co.uk/popeinireland/ where you can buy tickets online in advance, find useful links for journey planning and other general advice. Translink strongly recommends that people book their travel well in advance to avoid disappointment.

What if I have more questions for Bus Éireann?

If you require more information:

Further Information: Bus Eireann
Phone 1850 836611 (Mon-Sun, 08:30 - 18:00)
Twitter @buseireann (staffed 24/7) @expresswayIRE (staffed Mon-Fri, 09:00-17:00)
Website www.buseireann.ie

Dublin Bus

Will my ticket for the Mass allow me to travel on Dublin Bus?

No. Customers travelling on Sunday 26 August should purchase the Papal Travel Card. This Papal Travel Card will be available to buy online soon.

Do I need to book a ticket for Dublin Bus or a transport hub now?

A special Papal Travel Card is now available to buy online. This card is valid for travel on services from the dedicated transport hubs and on all normal scheduled services on 26 August.

Will Dublin bus routes change/scheduled stops change on 26 August?

Diversions will be in place on normal scheduled services on 26 August and more information will be available closer to the event date.

Am I allocated a bus to return on or how does this work?

Customers should return to the hub they arrived at, where buses will depart regularly.

What if I miss the bus I want to return on?

Customers can return by normal scheduled services. The special Papal Travel Card will be valid.

What if I lose my bus ticket in the Park?

You should return to the hub you travelled from and contact dedicated Dublin Bus employees who will assist you.

If I arrive at a Dublin Bus hub, will someone be available to assist me?

Each Dublin Bus hub will have Dublin Bus supervision to assist customers on the day.

How do I contact Dublin Bus for more information?

If you require more information:

Further Information: Dublin Bus
Phone 01 8734222 (Mon-Sat, 08:30 - 18:00 excluding Bank Holidays)
Twitter @dublinbusnews
Facebook @Dublinbusnews or https://www.facebook.com/DublinBusNews/
Website www.Dublinbus.ie

Iarnród Éireann Irish Rail

Can I purchase a ticket at an intercity station to travel to Heuston Station on Sunday 26 August?

No. To ensure a place on Iarnród Éireann Irish Rail services, you must book online in advance at www.irishrail.ie or call 1850 366 222.

I am a Department of Employment Affairs and Social Protection pass holder, do I have to pay to travel on an intercity service?

If you are a pass holder you do not have to pay the usual seat reservation charge of €5, but you must reserve a seat on the Iarnród Éireann Irish Rail website, www.irishrail.ie.

I wish to travel to the city centre from a Commuter station in the Greater Dublin Area, do I have to book in advance for this?

There is no need to reserve a seat from a commuter station. However:

  • If you are travelling within the short hop zone (any station from Balbriggan, Sallins & Naas, Maynooth or on the DART line), we do recommend you pre-purchase the Papal Travel Card in advance or ensure that your Leapcard is topped up.
  • From Commuter stations outside the short hop zone, please give yourself plenty of time to queue for a ticket as services are expected to be very busy.

I am a season ticket holder, can I use this on the day?

Yes you may, but if you are travelling outside the commuter zones, you must reserve a seat in advance on the Iarnród Éireann Irish Rail website, www.irishrail.ie.

What if I am travelling from Northern Ireland?

Translink will be operating services from Northern Ireland to Connolly Station. Translink have set up a dedicated web page www.translink.co.uk/popeinireland/ where you can buy tickets online in advance, find useful links for journey planning and other general advice. Translink strongly recommends that people book their travel well in advance to avoid disappointment. Those who do not have a valid booking, will not be permitted to travel.

How do I contact Iarnród Éireann Irish Rail for more information?

If you require more information:

Further Information: Iarnrod Eireann Irish Rail
Phone 1850 366 222 (Mon-Fri, 09:00-18:00)
Twitter @irishrail (Mon-Fri, 07:30-18:30)
Website www.irishrail.ie

Luas

Will my ticket for the Mass allow me to travel on Luas?

No. Customers travelling on Sunday 26 August should purchase the Papal Travel Card. This Papal Travel Card is now available to buy online.

Will Luas be stopping at all stops?

Luas services will operate under direction of An Gardá Síochána and Luas Control. Luas services will commence at 7am on Sunday 26 August and operate until midnight. The Green Line will operate from Brides Glen to Broombridge. The Red Line will operate from Tallaght and Saggart to Blackhorse and from The Point to Smithfield.

Will I be able to Park in a Luas Park & Ride?

Yes but parking will be limited. See Luas Park and Rides for information on locations and number of spaces. Customers are advised to note Park and Rides will reach maximum capacity very early.

Will Luas be putting on extra trams?

All available trams will be in service and fully utilised given the anticipated increase in volume. Frequencies on Saturday and Sunday will be published in due course. Given the high volumes of people likely to be attempting to use Luas services this day, please give yourself lots of time to get to the venue.

How do I contact Luas and/or follow Luas for more information?

If you require more information:

Further Information: Luas
Phone LoCall 1850 300 604
Twitter @Luas (Mon - Fri, 07:00 – 18:00, Sat, 10:00 -14:00)
Email Info@luas.ie
Website www.luas.ie

Private Coach

Where will my coach park be?

This will be notified following the analysis of the ticket applications and their geographic spread.

How will I get from my drop off point to the Phoenix Park?

There will be a designated walking route, from the coach parks/hubs manned by stewards trained to advise and assist, with clear and distinct signage. Your party will be given a walking map to guide you to your gate and back to your coach.

What if I have a disability?

Final details will be announced closer to the event following demand analysis of those who require the closest drop off and collection point to the Mass within the Park.

What if my coach is delayed?

Provision will be made by all coach operators to ensure that people will arrive in time at their designated coach park. Communities and Parishes are asked to plan to ensure that all contingencies can be catered for.

What if I miss my return coach?

There is a duty of care on everyone to stick with their group, who will be allocated a designated enclosure, and to move as a group along the clearly designated routes. Note there will be stewards on all routes who can assist and point in the right direction.

Cars

Where are the Park & Ride locations?

The Park & Ride Transport hubs are located in:

  • Leopardstown Racecourse – Park & Ride (Luas)
  • UCD Belfield – Park & Ride (Dublin Bus)
  • Maynooth University – Park & Ride (Irish Rail)
  • Dunboyne M3 Parkway – Park & Ride (Irish Rail)

How do I know which hub to drive to?

This will depend on what part of the country you are travelling from. For example if you are travelling from Wexford you can park in Leopardstown Racecourse and transfer to the city centre by Luas.

What if the hub is full?

If the hub is full you will be advised before approach on road signage and the staff that will be onsite at each location. You will be directed to another hub/area.

Do I need a ticket even if parking is free?

Parking is free in the dedicated transport hubs for the Papal visit. You will need to purchase a Papal Travel Card to use public transport services on the day.

Where do I buy the papal transport card? Do I need to purchase it in advance?

The Papal Travel Card is now available to buy online. They should be purchased in advance.

I have a wheelchair pass on my car, does that mean I can park in the Phoenix Park?

Every effort is being made to accommodate as many people with accessibility needs as is possible, within this unique location. We are currently consulting with disability organisations regarding this and will be communicating the finalised plans as soon as possible.

In the meantime, please do register for a ticket, indicating your accessibility requirements.

Preparing for a long journey

Why is the journey so long?

This is a major event. There will be hundreds of thousands of people attending this Mass with people travelling from across Ireland and from abroad. This will have an impact on how people can travel to the venue and the time it will take to and from the venue.

All plans are being drafted with the safety and security of those attending at the centre of all decisions.

Planning for a long journey (Phoenix Park & Knock)

To help you with your journey there are a number of supports in place. Designated rest zones will be positioned at regular intervals at the transport hubs, along these walking routes and at the gates. Multiple food and drinks stations will also be available, as will medical facilities, toilets and baby changing facilities. There will be volunteers throughout the venue, at the gates and at the hubs who will be able to help you. Facilities will be provided for people with accessibility issues and their carers. Portable seating will be allowed into the venue. More information on this and what else you can bring in to the venue will be available soon.

FAQs

Do we really have to walk so much?

You do need to be prepared for a lot of walking. At a minimum, you will be required to walk 4km to and 4km from the Mass and up to 7km and 7km, depending on where you are coming from.

To help you with your journey there are a number of supports in place. Designated rest zones will be positioned at regular intervals at the transport hubs, along these walking routes and at the gates. Multiple food and drinks stations will also be available, as will medical facilities, toilets and baby changing facilities. There will be volunteers throughout the venue, at the gates and at the hubs who will be able to help you. Facilities will be provided for people with accessibility issues and their carers. Portable seating will be allowed into the venue. More information on this and what else you can bring into the venue will be available soon.

It is also useful to know that the walking will be throughout the day so give yourself good time to get into the venue. Leaving the venue will be slower as everyone will be trying to leave at the same time. This has been factored into any estimated journey times outlined here.

You will be assigned a gate to enter to make your trip as short as we can, given the extensive volumes of people that will be likely to attend. This is why you are being asked for your travel route and why you have been requested to plan your transport. This will make your journey quicker and more comfortable for you. As stated, public transport, and group transport like coaches, will be prioritised for this event.

A guide to this event and venue will also be published in the coming weeks.

Why all the standing?

It is not feasible to have seating for such volumes of people. That said, portable seating will be allowed into the venue. More information on this and what else you can bring into the venue will be available soon and there will be supports for those with accessibility issues.

There are also a range of facilities on site to help you on the day.

Designated rest zones, food and drinks stations, medical facilities, as well as toilets and baby changing facilities are all at the venue, gates and transport hubs. There will also be volunteers throughout the venue and special facilities for people with accessibility issues and their carers.

I have a health condition, should I attend the event?

If you have an ongoing medical issue which you think may affect your safety and comfort at the event, it is important that you consider this before deciding to attend. You may like to consult with your GP or other health professional about this. Remember, the Mass will be live on RTÉ so you can participate even if not attending the event in person.

Getting around Dublin if not attending

I’m a resident near the Phoenix Park, how will this impact me?

The event will have an impact on local residents and businesses. We are aiming to ensure that any disruption to businesses and individuals is minimised as much as possible.

Necessary alternative arrangements are being developed. As plans are put in place, you will be contacted in advance of the event.

I’m a resident in the Phoenix Park, how will this impact me?

The event will have an impact on local residents and businesses. We are aiming to ensure that any disruption to businesses and individuals is minimised as much as possible.

Necessary alternative arrangements are being developed. As plans are put in place, you will be contacted in advance of the event.

I work in a business near the Phoenix Park, how will this impact me?

The event will have an impact on local residents and businesses. We are aiming to ensure that any disruption to businesses and individuals is minimised as much as possible.

Necessary alternative arrangements are being developed. As plans are put in place, you will be contacted in advance of the event.

I live or work near Croke Park, how the Festival of Families event impact on me?

The restrictions in and around the Croke Park Area for the Festival of Families event will be similar to those that take place on a normal matchday/concert event in Croke Park although there will be additional security requirements that will be put in place throughout the day. More information will be available on this closer to the event.

Other

I’m a member of the media, how do I accredit for this?

Members of the media must accredit for this event. More information is available here here.

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