Jacqui McCrum joined the department as Secretary General in August 2020.
Prior to that she was Deputy Secretary General in the Department of Employment Affairs and Social Protection.
Previously she was the Director General and Accounting Officer in the Office of the Ombudsman, Offices of the Information Commissioner and Commissioner for Environmental Information, Standards in Public Office Commission, Referendum Commission and Commission for Public Service Appointments. She was previously Deputy/Acting Financial Services Ombudsman, Ireland and worked on the amalgamation of that office with the Pensions Ombudsman's office.
Prior to that she had spent the majority of career in financial services in London and Dublin. She holds various academic qualifications including Professional Diploma in Human Rights and Equality; Certified Mediator; Certificate in Pensions Law and Practice; Post Graduate certificate in Sustainable Business (University of Cambridge) and Diploma in Montessori Studies.