Children’s Ombudsman

Since April 30th 2013, the ESRI has come under the remit of the Office of the Children’s Ombudsman. Please note that this remit is for current or future complaints only, and does not cover complaints regarding issues before this date. Complaints should be directed in the first instance to the ESRI.

However, if you are a child or young person under 18 or an adult who knows a child whom you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.