Customer Service Strategy 2024-2026

The Department’s Customer Service Strategy 2024-2026 sets out our commitment to providing the most efficient, professional, and courteous service to all our customers.

We work to continuously improve the quality of the customer service we provide. We do this by applying the 12 Quality Customer Service Guiding Principles for the public service, which are set out in our Customer Service Strategy. We monitor our performance under this strategy.

To achieve our commitments, we have developed our Customer Service Strategy and our Customer Charter

Our Customer Service Strategy and Customer Charter:

• details the customer service standards the Department has set for itself and communicating that information to our customers. Our progress will be evaluated and reported in the Department’s annual report.
• assists Department staff to recognise the importance of customer service through their work, and to understand the benefits of supporting excellent quality customer service standards.

The Customer Charter describes the level of service our customers should expect from the Department of Education. Our Customer Service Strategy explains how we intend to deliver these services.

As part of our commitment to providing quality customer service, we will publish a Customer Service Strategy every three years to support our Statement of Strategy.

The Department’s Customer Service Strategy and Customer Charter is not intended to create any new legal rights for our customers.