Periodic Critical Review of the Financial Services and Pensions Ombudsman

The Code of Practice for the Governance of State Bodies (2016) requires that Government Departments review each non-commercial State body under their aegis at least once in every five-year period. Such reviews are called Periodic Critical Reviews (PCRs).

Periodic reviews provide assurance and challenge about the continuing need, efficiency and good governance of public bodies, and are part of a wider strategy for Government expenditure, to ensure that it is targeted, subject to evaluation and delivering against its original objectives.

The PCR of the Financial Services and Pensions Ombudsman was overseen by a Steering Group which comprised of representatives from the Department of Finance, the Department of Social Protection, Banking & Payments Federation Ireland (BPFI), Competition and Consumer Protection Commission (CCPC), Insurance Ireland and the Financial Services and Pensions Ombudsman.