Customer Service at the Department of Foreign Affairs and Trade

Quality customer service is a key priority for the Department of Foreign Affairs and Trade. The Customer Service Charter sets out the level of service you can expect when dealing with us.

We've developed our Customer Service Charter to ensure we consistently deliver the highest standard of service to all our customers, both at home and overseas.

View the Department of Foreign Affairs Customer Service Charter below:

Find out more about appealing a passport decision (ireland.ie).

Find out more about the foreign birth registration review process (ireland.ie).

Find out more about the authentications appeals process (ireland.ie).

Find out more about the Policy on Responding to Unreasonable Customer Communication.

If you are not satisfied with the outcome of our complaints and appeal procedure, you can refer the matter to the Ombudsman by clicking on the ‘Make A Complaint’ link at www.ombudsman.ie.

Further contact details for the Ombudsman are at https://www.ombudsman.ie/contact.

You should contact the Ombudsman for Children (www.oco.ie) if your complaint concerns a service provided to a child (under 18).

Our Commitments

Contact us