Competency Framework for Patient Safety and Complaints Advocacy Service

This competency framework was commissioned by the National Patient Safety Office of the Department of Health.

It sets out the competencies required to work effectively as a Patient Safety and Complaints Advocate.

The competencies within the Framework are defined at two levels:

• a frontline Patient Safety Complaint Advocate working primarily to support and facilitate patients and families in the context of safety incidents and complaints
• a more senior level role which supports the frontline advocacy role and provides service coordination, representation and systems improvement functions also