Review of Nursing Homes Complaints Policies - October 2022

The Older Persons Policy Development Unit of the Department of Health commissioned Crowe to undertake a review of nursing homes complaints policies in Ireland and internationally to inform policy developments in respect of non-clinical complaints policies in nursing homes. The Older Persons Policy Development Unit sits within the Social Care Division and is overseeing a range of policy and legislative reforms relating to recommendations from the COVID-19 Nursing Homes Expert Panel Report.