Working inclusively: plain text
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From: Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation
- Published on: 2 April 2025
- Last updated on: 14 May 2025
- Inclusivity
- Valuing diversity
- Building relationships
- Collaborative working
- Sharing knowledge
- Conflict resolution
- Psychological safety
Working and collaborating across boundaries, effectively and inclusively, to achieve positive outcomes
Inclusivity
Level 1: At this level you’ll understand:
Demonstrate sensitivity and respect to others
Level 2: At this level you’ll understand:
Get to know people as individuals so you can work together more effectively
Level 3: At this level you’ll understand:
Role-model and advocate the value of including others and embracing difference
Level 4: At this level you’ll understand:
Foster an inclusive culture which unites people, whatever their differences
Valuing diversity
Level 1: At this level you’ll understand:
Demonstrate openness to diverse views and opinions
Level 2: At this level you’ll understand:
Actively seek and listen to diverse views and opinions
Level 3: At this level you’ll understand:
Explore, interpret and accept a diverse range of perspectives and views
Level 4: At this level you’ll understand:
Value, integrate and accept diverse perspectives when creating people strategy
Building relationships
Level 1: At this level you’ll understand:
Build positive working relationships with colleagues
Level 2: At this level you’ll understand:
Build purposeful working relationships and collaborate with wider colleagues
Level 3: At this level you’ll understand:
Build collaborative relationships across organisation business areas, sub-cultures and other disciplines
Level 4: At this level you’ll understand:
Build strategic relationships and partnerships across professions, geographies and organisations
Collaborative working
Level 1: At this level you’ll understand:
Identify opportunities to collaborate with others
Level 2: At this level you’ll understand:
Proactively seek opportunities to collaborate with wider colleagues
Level 3: At this level you’ll understand:
Facilitate connections and joint-working across teams, disciplines and functions
Level 4: At this level you’ll understand:
Broker collaborations across and outside organisations to progress shared agendas
Sharing knowledge
Level 1: At this level you’ll understand:
Share data and information to inform work in your area
Level 2: At this level you’ll understand:
Readily share your knowledge and expertise with others to solve problems
Level 3: At this level you’ll understand:
Proactively share knowledge, experience and expertise to co-create solutions across public service organisations
Level 4: At this level you’ll understand:
Create a culture of knowledge, experience and expertise sharing
Conflict resolution
Level 1: At this level you’ll understand:
Handle difficult situations calmly and contribute to finding a way forward utilising best practice
Level 2: At this level you’ll understand:
Support others to resolve conflict and build trust before issues escalate
Level 3: At this level you’ll understand:
Coach and enable others to resolve conflict and respect others within teams and functions
Level 4: At this level you’ll understand:
Coach and influence senior leaders to instil respect and cohesion across the organisation
Psychological safety
Level 1: At this level you’ll understand:
Support a culture of trust, share views, ask for help and admit mistakes
Level 2: At this level you’ll understand:
Encourage others to support a culture of trust, be authentic, share views, ask for help and admit mistakes
Level 3: At this level you’ll understand:
Role model the importance of trust and authenticity and owning your mistakes and create and maintain an environment where others feel safe to share views and admit mistakes
Level 4: At this level you’ll understand:
Proactively build and maintain a culture of trust that embraces psychological safety, honesty and openness, including owning your own mistakes and sharing your vulnerabilities