10th Civil Service Excellence and Innovation Awards

Minister for Public Expenditure, Infrastructure, Public Service Reform and Digitalisation, Jack Chambers announced the winners of the 10th Civil Service Excellence and Innovation Awards (CSEIA) in Dublin Castle on Thursday 29 May 2025.

1. Digital First

Where digital and technological innovations have been used to improve systems, business or processes.

Winner: Courts Service and the Irish Prison Service
Expanding courtroom video technology and driving increased usage of remote appearances.

2. Embedding Innovation

Projects that demonstrate excellence in innovation by challenging the ‘old ways of doing things’ and making efforts to do something new.

Winner: Department of Justice
The IPO Modernisation Programme: Transforming the Delivery of Protection.

3. Workforce of the Future

Projects that demonstrate excellence in terms of promoting people, skills and organisational development amongst staff.

Winner: Public Jobs
Civil Service Capability Framework.

4. Workplace and Organisation of the Future

Organisations who demonstrate a culture of energy, connection and fulfilment, whereby staff feel positively engaged and connected to their work or project outcomes.

Winner: Department of Housing, Local Government and Heritage
Local Government Reform: Establishment of Office of Directly Elected Mayor of Limerick.

5. Strategic Policy Development

Projects or initiatives that bring different strands of policy together to make a real difference through excellence in policy formulation, design, consultation, implementation and evaluation.

Winner: Department of Housing, Local Government and Heritage
Review of Planning Legislation & Preparation of Planning & Development Act 2024

6. Insights-Driven Decision-Making

Projects that demonstrate excellence in the fields of research, analytics and use of data, and where these are utilised to bring about increased insight and improvements to our citizens.

Winner: Department of Health
Improving Hospital Productivity.

7. Delivering in a Dynamic Environment

Projects and work which clearly advance the core objectives and values of excellence in public service delivery where there is a degree of rapid, unpredictable or turbulent change.

Winner: Department of Children, Equality, Disability, Integration and Youth
P2P – An Innovative Procure to Pay System.

8. Excellence Through Collaboration

Recognises excellence through collaboration across multiple departments, teams, agencies or sectors and this collaboration played a significant role in the success of an initiative.

Winner: Department of Tourism, Culture, Arts, Gaeltacht, Sport & Media with the Department of Foreign Affairs, and Tourism Ireland
Zeitgeist Irland 24

9. Citizen Impact and Customer Service

Recognises initiatives where consideration of the customer has been central to the design and delivery of services, resulting in improved service provision, and in the quality of customer service.

Winner: Department of the Environment, Climate and Communications
National Broadband Plan.

10. World Class Civil Service

Recognises teams and projects that are a source of inspiration to other public administrations at home and abroad.

Winner: Department of Social Protection
State Pension Reform.

11. Climate Action and Sustainable Government

Recognises projects that involved in action in relation to tackling the climate crisis or delivery of the United Nations’ 17 Sustainable Development Goals.

Winner: Department of Agriculture, Food and the Marine
Building a Spatial Analysis toolkit to drive Smart and Sustainable decision making in Public Services for Forestry.

DIGITAL FIRST

Department of Agriculture, Food and the Marine

Area Monitoring System in Action: a new approach to monitoring CAP compliance

Courts Service and Irish Prison Service

Expanding courtroom video technology and driving increased usage of remote appearances

Department of Social Protection

Illness Benefit Online Project

EMBEDDING INNOVATION

An Coimisiún Toghcháin, the Electoral Commission

“Your Vote is Your Voice” 2024 Voter Registration/Activation Campaign

Department of Justice

The IPO Modernisation Programme: Transforming the Delivery of Protection

Department of Agriculture, Food and the Marine

Veterinary Inspection and Audit Programme

WORKFORCE OF THE FUTURE

Department of Defence

Defence Studies Micro Credential

Department of Further & Higher Education, Research, Innovation & Science

Digital Marketing Apprenticeship in the Civil Service

Public Jobs

Civil Service Capability Framework

WORKPLACE AND ORGANISATION OF THE FUTURE

Department of Foreign Affairs

10 Days of GEDI – gender, equality, diversity and inclusion

Department of Enterprise, Trade & Employment

Ready for Tomorrow: DETE Innovation Partnership Pilot

Department of Housing, Local Government and Heritage

Local Government Reform: Establishment of Office of Directly Elected Mayor of Limerick

STRATEGIC POLICY DEVELOPMENT

Department of Further & Higher Education, Research, Innovation & Science

Tertiary Degree Programmes - Expanding opportunities to study in a unified third level system

Department of Education

Collaboration with Traveller and Roma organisations to develop the first ever Traveller and Roma Education Strategy

Department of Housing, Local Government and Heritage

Review of Planning Legislation & Preparation of Planning & Development Act 2024

INSIGHTS-DRIVEN DECISION-MAKING

Department of Enterprise, Trade and Employment

An Assessment of the Cumulative Impact of Proposed Measures to Improve Working Conditions in Ireland

Department of Health

Improving Hospital Productivity

Central Statistics Office

National Data Infrastructure – developing data as a national resource

DELIVERING IN A DYNAMIC ENVIRONMENT

Revenue Commissioners

The Debt Warehousing Scheme

Department of Transport

Transformation of Emergency Management in the Department of Transport

Department of Children, Equality, Disability, Integration and Youth

P2P – An Innovative Procure to Pay System

EXCELLENCE THROUGH COLLABORATION

Department of Tourism, Culture, Arts, Gaeltacht, Sport & Media with the Department of Foreign Affairs, and Tourism Ireland

Zeitgeist Irland 24

Revenue Commissioners

Creation of Ireland’s first Artificial Reef

Department of Transport

Procurement of IRCG (Irish Coast Guard) SAR (Search and Rescue) Aviation Services Contract

CITIZEN IMPACT AND CUSTOMER SERVICE

Department of Justice

Transforming Citizenship from end to end

Department of the Environment, Climate and Communications

National Broadband Plan

Department of Children, Equality, Disability, Integration and Youth

Supported decision making, a multiagency programme of reform

WORLD CLASS CIVIL SERVICE

Houses of the Oireachtas

Establishment of the Parliamentary Budget Office's Policy and Election Proposal Costing Service

Department of Housing, Local Government and Heritage

4th National Biodiversity Action Plan

Department of Social Protection

State Pension Reform

CLIMATE ACTION AND SUSTAINABLE GOVERNMENT

Department of the Environment, Climate and Communications

Ireland’s National Deposit Return Scheme

Department of the Environment, Climate and Communications

South Coast Designated Maritime Area Plan for Offshore Renewable Energy

Department of Agriculture, Food and the Marine

Building a Spatial Analysis toolkit to drive Smart and Sustainable decision making in Public Services for Forestry

• Opening date for submissions: 26 November 2024
• Closing date for submissions: 14 February 2025
• Webinar on completing application form: mid December
• Shortlist announced: early April 2025
• Nominee week: late April 2025
• Awards ceremony: 29 May 2025