Collection
Operational Guidelines
- Published on: 25 March 2021
- Last updated on: 3 January 2025
Operational Guidelines are used by the department to help staff assess claims, entitlements and benefits.
A - C
- Absence from the State
- Adoptive Benefit
- Application of Bilateral Agreements
- Back to Education Allowance
- Back to Education - Part-Time Education Option
- Back to School Clothing and Footwear Scheme
- Back to Work Enterprise Allowance
- Back to Work Family Dividend
- Benefit Payment for 65 Year Olds
- Blind Pension
- Carer's Allowance
- Carer's Benefit
- Carer's Support Grant
- Child Benefit
- Claims and Late Claims
- Cohabitation
- COVID -19 Pandemic Part-Time Job Incentive Scheme for the Self-Employed
- COVID-19 Pandemic Unemployment Payment (PUP)
D - F
- Death Benefit Scheme (under the Occupational Injuries Scheme)
- Deciding Officers and Designated Persons on the determination of Habitual Residence
- Decision Making and Natural Justice
- Deserted Wife's Allowance
- Deserted Wife's Benefit
- Disability Allowance
- Domiciliary Care Allowance
- Education, Training and Development
- Enterprise Support Grant
- Farm Assist
- Farm Assist: Means Test
- Free Travel Scheme
- Fuel Allowance Scheme
G - I
- Guardian's Payment (Contributory)
- Guardian's Payment (Non-Contributory)
- Health and Safety Benefit
- HomeCaring Periods
- Homemaker's Scheme
- Household Benefits Package
- Illness Benefit
- Illness Benefit - Late Claims for Illness Benefit
- Increase for a Qualified Adult
- Increase for a Qualified Child
- Increase for Living on A Specified Island
- Injury Benefit
- Invalidity Pension
J - L
- Job Facilitation - Role of Facilitator in Activation
- Job Interview Interpreter Grant (JIIG)
- Jobseeker's Allowance
- Jobseeker's Allowance - Assessing Income from Insurable Employment
- Jobseeker’s Allowance - Assessment of Spouse/Civil Partner/ Cohabitant’s Earnings
- Jobseeker's Allowance - Benefit and Privilege: Means Test
- Jobseeker's Benefit
- Jobseeker's Benefit for the Self-Employed
- Jobseeker’s Transitional Payment
- JobsPlus
- Liability to Maintain a Family
- Living Alone Increase
M - O
- Management of Customer Overpayments and Recovery of Customer Debt
- Maternity Benefit
- Means Assessment
- Medical Assessments
- Medical Review and Assessment
- Occupational Injuries Benefit - Disablement Benefit
- Occupational Injuries Benefit - Incapacity Supplement
- Occupational Injuries Benefit - Late Claims for Injury Benefit
- Occupational Injuries Benefit - Medical Care under the Occupational Injuries Scheme
- One-Parent Family Payment
P - R
- Parent's Benefit
- Partial Capacity Benefit
- Part-Time Job Incentive Scheme
- Paternity Benefit
- Payment-related issues
- Personal Reader Grant
- PRSI - Credited Contributions for Public Servants
- PRSI - Credited Social Insurance Contributions
- PRSI for the Self-Employed
- PRSI for those Working Abroad and the Special PRSI Collection System
- PRSI - Pay-Related Social Insurance - Contributions and Classes
- PRSI - PRSI Refunds Section
- PRSI - PRSI Voluntary Contributions
- Reasons for Decisions/Determinations
- Recovery of Benefits and Assistance (RBA) Scheme
- Rent Allowance
- Revised Decisions and their Date of Effect
- Rural Social Scheme
S - U
- Scope Section - Insurability for PRSI purposes
- Separate Payments
- Short-Term Enterprise Allowance
- Social welfare entitlements of people in Direct Provision centres (or similar centres)
- Social Welfare Tribunal
- State Pension Contributory
- State Pension Non-contributory
- State Pension (Transition)
- Supplementary Welfare Allowance Scheme
- SWA - Diet Supplement
- SWA - Exceptional Needs Payments
- SWA - Heating Supplement
- SWA - Mortgage Interest Supplement
- SWA - Rent Supplement
- SWA - School Meals Scheme
- SWA - Urgent Needs Payments
- SWI - Code of Practice For Social Welfare Inspectors
- SWI - Inspector Safety at Work - A Guide
- SWI - Investigation of Social Welfare claims
- SWI - Powers of Social Welfare Inspectors
- SWI - PRSA Inspector's Guidelines
- SWI - SWIs and Appeal Hearings
- Trade Disputes
- Training Support Grant Scheme Administration
- Treatment Benefit Scheme
- Tús – Community work placement initiative
V - Z
- Wage Subsidy Scheme
- Widowed or Surviving Civil Partner Grant
- Widow’s, Widower’s or Surviving Civil Partner’s (Contributory) Pension
- Widow’s, Widower’s or Surviving Civil Partner’s (Non-contributory) Pension
- Work and Access
- Working Family Payment (formerly known as FIS)
- Workplace Equipment Adaptation Grant (WEAG)
- Work Placement Experience Programme (WPEP)