Customer Charter and Action Plan

Quality customer service is a key priority for the department. Our Customer Charter sets out the level of service customers can expect when dealing with us. Our Customer Action Plan sets out a range of measures that will improve quality customer service across the department, to be implemented during the lifetime of the plan.

Translation and Interpretation services play a key role in supporting our customers in their engagement with the department. These services are provided free of charge to customers and are outlined in our Customer Charter and Action Plan. They include:

• the translation of documents, such as written information or application forms
• a language interpreter (in person, phone or video)
• an Irish Sign Language interpreter (in person or video)
• written information or application forms in Braille, Audio or Large Print.

If you need any of these services, please contact your nearest Intreo Centre, Local or Branch Office or the office dealing with your claim.

Department staff will happily assist you to access the service you need.

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