Role
Principal Officer, Decisions Advisory Office
- Published on: 19 April 2023
- Last updated on: 12 April 2025
The Decisions Advisory Office (DAO) supports line sections in seeking to ensure that decisions made on social welfare claims are consistent and of good quality. The DAO provides detailed guidelines on decision making across the organisation, and provides advice to Deciding Officers on complex cases. It also liaises with the Social Welfare Appeals Office and the Ombudsman’s Office.