Customer Feedback

Your feedback is very important to us in developing our services, so please let us know your views. We are interested in hearing your comments, suggestions, compliments, and complaints. We commit to using this feedback to assist us in providing the best possible customer service.

To submit your feedback please complete the below customer feedback form:

Alternatively, you can email our customer service team at Customerservice@welfare.ie or you can ask any staff member of the department to register a complaint on your behalf.

If you wish to make an anonymous complaint relating to fraud, please complete and submit the following form:

Please be assured all complaints will be investigated and dealt with promptly, impartially and in confidence and will have no negative impact to your claim or payment. We commit to acknowledging your complaint within 3 days and responding to your complaint within 15 days.

If you are not satisfied with the response to your complaint, you can request a review.

You can request a review by emailing Customerservice@welfare.ie.

The review will be carried out by an independent Customer Service Officer, who will respond to you in writing within 20 working days.

If you are unhappy with our response to a complaint/appeal then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use.

The best way to contact the Ombudsman is by:

• Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
• Or writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
• Or calling the Ombudsman on 01 639 5600 if you have any queries or if you need help making your complaint.

By availing of our complaints’ procedures, you will never prejudice your right to raise issues under the Disability Act, with the Workplace Relations Commission, the Social Welfare Appeals office or the Ombudsman.

You can also provide feedback to us by:

Contacting any of the department’s schemes or services areas directly. Social Welfare Schemes and Services

Speaking with any Intreo Centre or Branch office staff member. Find your local Intreo Centre

Or by using the “Leave Feedback” option on the bottom of the department’ s Gov.ie webpages.