Access and Inquiry Officers

The department aims to ensure that the needs of all of its customers, including people with disabilities, are met and that rights to equal treatment are upheld in service delivery. The Disability Act 2005 provides a statutory basis for making public services accessible. Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities.

Under Section 26(2) the Act, each public body is required to appoint an Access Officer. Access Officers are responsible for providing and coordinating assistance and guidance to persons with disabilities accessing services provided by the offices. They can also act as a point of contact for people with disabilities wishing to access such services.

The contact details for the department’s two Access Officers under the Disability Act 2005 are as follows:

Access Officer for Physical Access to offices managed by the Department

Maurice Condon

Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media

New Road, Killarney

County Kerry V93 A49X

Tel: 086-8078827

Access Officer for Publishing and ICT Access (e.g. Department’s website/ Leaflets, Reports published by the Department)

Corporate Services Unit

Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media

23 Kildare Street

Dublin 2 D02 TD30

Tel: (01) 6313913

Accessible Publication Request

Accessible Publication Request Form

The Department of Tourism, Gaeltacht, Culture, Media and Sport has appointed an Inquiry Officer to investigate complaints made under section 38 of the Disability Act, 2005. Any individual can make a complaint to the Inquiry Officer if the department has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.

The Inquiry Officer will carry out investigations and produce a report which will set out if your complaint is upheld and if there has been a failure by the department concerning your complaint.

Where a failure has occurred, the report will outline the steps to be taken to ensure future compliance. This report will be made available to the Secretary General of the department and also to the person who made the complaint.

Inquiry Officer under the Disability Act 2005

Corporate Services Unit

Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media

23 Kildare Street

Dublin 2 D02 TD30

Email: corporate.governance@tcagsm.gov.ie