The purpose of the customer charter is to set out the standards of service you can expect to receive from the Department of Education.
We work to continuously improve the quality of the customer service we provide. We do this by applying the 12 Quality Customer Service Guiding Principles for the public service, which are set out in our Customer Service Strategy . We monitor our performance under this strategy.
We are committed to delivering quality customer service to you. We do this by:
When you contact the department by letter, or by email we will:
When you contact the department by telephone, we will:
Email : info@education.gov.ie
Call (01) 889 6400.
visit the Contacts area of the website at gov.ie/education.
We can provide our services through Irish. We will make every effort to facilitate you, if you wish to conduct your business through Irish including access to an Irish speaker, providing application forms and documents.
To make our service better we ask that you:
Your feedback helps us to improve our customer service. If you want to provide comments, or suggest how we can improve our service delivery, you can contact the department’s customer service office: · email: customer_serviceoffice@education.gov.ie
**Phone*: (01) 889 6690
Postal address : Corporate Governance, Customer Service Office, Department of Education, Marlborough Street, Dublin 1, D01 RC96.
If you are unhappy with the quality of service you received from the department, please bring it to our attention. Our complaints procedure tells you how you can make a complaint.
If it is not possible to resolve your complaint with the person you have been engaging with, you can contact the department’s customer service office for a review.
If you remain unhappy with the outcome of your complaint, or the way it was handled, you may pursue the matter further with the Office of the Ombudsman .