This Customer Charter sets out the level of service customers can expect when dealing with the Department. Our Customer Action Plan, which sets this out in more detail, is available on our website www.finance.gov.ie
Level of service to expect when contacting or visiting the Department, we will:
Our customer service performance is monitored and measured against the 12 Principles for Quality Customer Service, our commitments as set out in our Customer Action Plan (Section 3) and the number of complaints we receive.
We manage Government finances and play a central role in the achievement of the Government’s economic, fiscal, banking, financial services, EU, international and climate action objectives, having regard to the goals set out in the Programme for Government - Our Shared Future.
We deliver policy in as open a way as possible, consistent with the law, and through the regular and timely publication of internal technical studies, policy reviews and other relevant papers. We ensure the material on our website www.finance.gov.ie is up-to-date and accessible.
Contact by letter or email
Contact by phone
Visitors to our Offices
How we deal with you
To help us deal with your query, please treat our staff with courtesy and respect and provide the following details:
Feedback
We welcome and encourage feedback on any aspect of our services. To help you do this, we will provide freepost comment cards in all reception areas or you can contact We welcome and encourage feedback on any aspect of our services. To help you do this, we will provide freepost comment cards in all reception areas or you can contact us by email at customer.service@finance.gov.ie
We welcome and encourage feedback on any aspect of our services. If you are unhappy with the service you receive, you can:
We will deal with your complaint promptly, fairly, and impartially. Please provide your contact details and full information relating to your complaint
We will acknowledge all complaints within 5 working days
We will investigate and reply to your complaint within 20 working days. Or where this is not possible, an interim response will issue.
Visit the Contact Us area of our website www.finance.gov.ie
Complete a feedback card, available from any of our reception areas.