The Department of Transport is fully committed to treating all its customers equally and to delivering the highest quality of service.
In this Charter, we describe:
• what to expect when you contact us
• what you can do to help us improve our service
• how we will monitor our performance
• where you can get more information
The document also contains our Unreasonable Contacts Policy
Customer Charter 2024-2026
The Customer Charter sets out the standard which you can expect to be dealt with in all dealings with the Department of Transport - updated 28 June 2024
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Customer Service
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Department of Transport, Leeson Lane, Dublin 2, D02 TR60
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