Publication
Requesting a Review or an Appeal
From Department of Children, Equality, Disability, Integration and Youth
Published on
Last updated on
From Department of Children, Equality, Disability, Integration and Youth
Published on
Last updated on
If you are not satisfied with the determination on your application, you can request a review. A review request must be submitted within 60 days of the date of your Notice of Determination. Information on requesting a review will be set out in your Notice of Determination.
A review request should be made on the dedicated review request form . If you have made your application through the portal the review request form will be available for you to complete online. If you have applied by post, you can request a review request form by calling the Payment Scheme Office and this will be posted to you.
On the review request form, you will be asked to select the grounds for your review request and provide any other information relevant to this request. If you have institutional records or other information in your possession you should provide these also.
A reviewing officer will examine your case and will make a recommendation as to whether they are affirming the original determination on your application or varying it. You will then receive a Review Notice of Determination setting out their decision.
There is an independent appeals process in place for the Payment Scheme. The Minister for Children, Equality, Disability, Integration and Youth has appointed a panel of appeals officers who will deal with appeals.
If you are not satisfied with the outcome of your review request, you can appeal this decision. An appeal must be submitted within 60 days of the date of your Review Notice of Determination. Information on making an appeal will be set out in your Review Notice of Determination. You must have gone through the review process before you can make an appeal.
An appeal request should be made on the dedicated appeal request form. If you have made your application through the portal the appeal request form will be available for you to complete online. If you have applied by post you can request an appeal request form by calling the Payment Scheme Office and it will be posted to you.
On the appeal request form, you will be asked to select the grounds for your appeal request and provide any other information relevant to this request. If you have institutional records or other information in your possession, that you have not already provided at either application or review stage, you should provide these also.
When your appeal request is received, the Chief Deciding Officer will assign the appeal to one of the panel of appeals officers. From this point forward all contact in relation to your appeal will be with the appeals officer. When the appeals officer has concluded their assessment, they will provide a report to the Chief Deciding Officer. An Appeal Notice of Determination will issue to you from the Payment Scheme Office informing you of the decision of the appeals officer. You will also be provided with a copy of their report.
The decision of the appeals officer is final, however it may be appealed to the High Court by you or the Chief Deciding Officer, on a point of law. This has to be done within 28 days of the date on which the appeals officer’s report and Appeal Notice of Determination are sent to you.
The Office of the Ombudsman is available to examine complaints from members of the public who believe that they have been unfairly treated by certain public service providers.
The Office of the Ombudsman is open Monday to Friday between 9.15am and 5pm. It can be contacted by post at 6 Earlsfort Terrace, St Kevin’s, Dublin 2, D02W773, by phone on +353 1 639 5600 or by email at complaints@ombudsman.ie . Further information is available at www.ombudsman.ie