Publication
Action Plan for Designing Better Public Services
From Department of Public Expenditure, NDP Delivery and Reform
Published on
Last updated on
Ireland's Action Plan for Designing Better Public Services provides a tangible, practical and comprehensive pathway for how Government will integrate design principles across the Public Service leading to more people-centred, inclusive, user-friendly and effective public services.
A design approach to delivering services represents a transformation in service delivery which involves putting the needs of service-users first. Design-led thinking encourages a focus on creating services which resonate with people’s needs, harnessing technology to meet those needs and aligning the capabilities of Public Service organisations across Ireland. The design mind-set also enables a more responsible and sustainable approach to the way the Public Service works.
The Action Plan follows Designing our Public Services – Design Principles for Government in Ireland, launched in 2022, which laid the foundation for a design approach in Government. The plan will support the delivery of the Better Public Services - Public Service Transformation Strategy which commits the Public Service to delivering evidence-informed policy and services designed for and with the public and tackling big societal issues and delivering seamless user experiences through digital and innovation at scale.
