Publication
How to upload documents on MyWelfare
From Department of Social Protection
Published on
Last updated on
From Department of Social Protection
Published on
Last updated on
MyWelfare is the online home of welfare services. It gives you easy access to a range of services, including:
To use MyWelfare, you need a MyGovID account. Certain services on MyWelfare are available with a basic MyGovID account.
When you apply for social welfare services or when you are receiving social welfare payments, you may be asked to provide supporting documents. These documents may be needed so that the department can make a decision on your application or claim.
You can also upload relevant additional documents to your application or claim.
If you have a verified MyGovID account, you will be able to upload these documents on MyWelfare, instead of posting or emailing them. This may include photos, screenshots or scans of your documents.
You can either scan your document or take a photo or screenshot of it. Please ensure all information on your document can be seen clearly. The full document must be visible. If the images are blurry or missing information, we may ask you to resubmit this document. This will delay your application or claim decision.
Your document will only be accepted if:
If your file does not meet this criteria, you will not be able to upload it to MyWelfare.
You can use a smartphone or digital camera to take a photo of your document. When taking your photo please make sure:
Follow the manufacturer’s instructions for taking a screenshot on your phone.
Follow the manufacturer’s instructions on your scanner to scan your document.
When you create your scan make sure:
When saving your photo, screenshot or scan, give it a descriptive name making sure not to go above 50 characters, for example, ‘bank statement 2023’
Save your documents as a JPG, JPEG, PNG, PDF, TIFF, TIF or BMP. Most devices automatically save photos or documents as one of these file types.
If you took a photo, screenshot or scan of your document using the same device you are using to access MyWelfare, you should be able to upload it directly to MyWelfare.
If you took a photo, screenshot or scan of your document using a different device to the one you are using to access MyWelfare you will need to transfer your photo to that device. You can usually do this by:
If you took a photo using a digital camera, you will need to transfer your photo from the camera to the device you are using to access MyWelfare. You can usually do this by:
If documentation is required when making an application on MyWelfare, you will be brought to a “Documents” section. Here, you can click on the “choose file” button to upload a document or drag and drop a file into the section.
If you want to add more documents, click on the “Add another file” button. You can upload multiple documents if you think they are relevant to your application.
If you want to delete a file you have uploaded, click on the “Delete” button beside the file name.
When you have selected your documents, you will see the file name on screen, if it has been uploaded successfully.
If it hasn’t worked, you will see an error message in red text. This error message will tell you why the document has not been accepted on MyWelfare. When you fix the error, you can try uploading the document again.
If you are having difficulty uploading your document, check the Preparing your Document for further information.
If you have been asked to provide additional documents for an existing claim, or you need to advice the Department of a change in your circumstances, you can upload your documents via MyWelfare directly to your claim. This will require a verified MyGovID account.
Please do not upload social welfare forms that have a barcode on any page, as this will lead to a delay in payment processing or updating your claim. Bar coded forms must be returned by post.
Once you have logged in using your verified MyGovID account, you will see all your existing claims on your MyWelfare dashboard. Click on the “Manage my claim” button next to the social welfare payment you would like to upload documents to. This will show you the actions and changes you can make to that claim. To upload documents, click on the “Upload documents” button.
You will also be asked to explain why you are uploading the document(s) to your claim. You will then need to upload the document. Click on the “choose file” button to upload a document or drag and drop a file into the section. You can upload more than one document by clicking “Add another file”
You can upload multiple documents if you think they are relevant to your application.
If you want to delete a file you have uploaded, click on the “Delete” button beside the file name.
When you have selected your documents, you will see the file name on screen, if it has been uploaded successfully.
If it hasn’t worked, you will see an error message in red text. This error message will tell you why the document has not been accepted on MyWelfare. When you fix the error, you can try uploading the document again.
If you are having difficulty uploading your document, check the Preparing your Document for further information.
When you have selected your documents, you will see the file name on screen, if it has been uploaded successfully.
If it hasn’t worked, you will see an error message in red text. This error message will tell you why the document has not been accepted on MyWelfare. When you fix the error, you can try uploading the document again.
If you want to add more documents, click on the “Add another file” button. You can upload multiple documents if you think they are relevant to your application.
If you want to delete a file you have uploaded, click on the “Delete” button beside the file name.
You can also send by post within 7 working days, any additional documentation you feel may be relevant to your application. You should send your documents to the office dealing with your application.
If you need help with uploading your documents please contact:
Email: support@MyWelfare.ie
Phone number: 0818 625625
You can fund further information about how your data is used on the Department of Social Protection's Privacy notice.