gov.ie - Reduce Your Use

If you are finding it difficult to pay your energy bills, please be advised:

Contacting your energy supplier is an essential first step
You will not be disconnected if you are engaging with your supplier, so talking to them early is important
Suppliers will offer a repayment plan that takes into account your ability to pay if you have built up any debt
Many suppliers are also signed up to the Energy Engage Code which offers a range of protections once you engage with your supplier
Your energy supplier may have a hardship fund aimed at helping customers experiencing financial difficulty, more information on this can be found on your supplier’s website

Suppliers	Contact Number	Website
Electric Ireland	1800 504021	electricireland.ie
Bord Gáis Energy	01 6110101	bordgaisenergy.ie
SSE Airtricity	0818 812 220	sseairtricity.com
Energia	0818 405 405	energia.ie
Prepay Power	1800 911 977	prepaypower.ie
Flogas Ireland	041 214 9500	flogas.ie
Pinergy	0818 363 749	pinergy.ie
Yuno Energy	1800 554488	yunoenergy.ie

You may be eligible to register with your supplier as a vulnerable customer, in which case you would have extra protections from disconnection. Contact your supplier for more information.

Further advice on managing your energy costs is available from the following organisations:

For advice and information on your rights as an energy consumer contact The Commission for Regulation of Utilities (CRU) cru.ie
If you are in arrears or struggling with energy debt, contact MABS (the Money Advice and Budgeting Service) www.mabs.ie or call 0818 07 2000 Mon-Fri 9am-8pm
If you are over 60 and worried about your energy bills, contact ALONE alone.ie

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