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SI No 484 of 2013 European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
From Department of Enterprise, Trade and Employment
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European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No 484 of 2013) which give effect to Directive 2011/83/EU on Consumer Rights were enacted on 11 December 2013 and came into operation on 14 June 2014.
Subject to specified exclusions, the Regulations:
- set out the substance and form of the information that traders must provide to consumers before consumers are bound by on-premises, off-premises or distance contracts
- give consumers the right to cancel off-premises and distance contracts within fourteen days of the delivery of the goods in the case of sales contracts and fourteen days of the conclusion of the contract in the case of service contracts
- regulate the fees charged by traders in respect of the use of a given means of payment, the cost of calls by consumers to customer helplines, and payments by consumers additional to the remuneration agreed for the trader’s main obligation under the contract
- amend the provisions of the Sale of Goods Act 1893 on the passing of risk, and certain of the Act’s rules on delivery, in contracts of sale where the buyer deals as consumer
- Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights
- European Commission website: Directive 2011/83/EU on Consumer Rights
- Consultation on Article 19 (Fees for the use of means of payment and Article 22 (Additional payments) of Directive 2011/83/EU on Consumer Rights
- Consultation on the Implementation of Directive 2011/83/EU on Consumer Rights
In addition to the general information requirements provided in the Consumer Rights Directive there are a number of sectoral regulations dealing mainly with price display requirements:
- Consumer Information (Advertisements) (Disclosure of Business Interest) Order 1984 (S.I. No. 168 of 1984)
- Consumer Information (Advertisements for Concert or Theatre Performances) Order 1997 (S.I. No. 103 of 1997)
- Consumer Information (Advertisements for Airfares) Order 2000 (S.I. No. 468 of 2000)
- Prices and Charges (Tax-inclusive Statements) Order, 1973 (S.I. 9 of 1973)
- Charges (Hairdressing) Display Order, 1976 (S.I. 156 of 1976)
- Retail Prices (Food in Catering Establishments) Display Order 1984 (S.I. No. 213 of 1984)
- Retail Price (Diesel and Petrol) Display Order 1997 (S.I. No. 178 of 1997)
- Retail Price (Beverages in Licensed Premises) Display Order, 1999 (S.I. No. 263 of 1999)
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No 484 of 2013)
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European Union (Consumer Information, Cancellation and Other Rights) (Amendment) Regulations 2014
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DJEI's Guidance Note on the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
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