Action Plan for Designing Better Public Services

Ireland's Action Plan for Designing Better Public Services provides a tangible, practical and comprehensive pathway for how Government will integrate design principles across the Public Service leading to more people-centred, inclusive, user-friendly and effective public services.

A design approach to delivering services represents a transformation in service delivery which involves putting the needs of service-users first. Design-led thinking encourages a focus on creating services which resonate with people’s needs, harnessing technology to meet those needs and aligning the capabilities of Public Service organisations across Ireland. The design mind-set also enables a more responsible and sustainable approach to the way the Public Service works.

The Action Plan follows Designing our Public Services – Design Principles for Government in Ireland, launched in 2022, which laid the foundation for a design approach in Government. The plan will support the delivery of the Better Public Services - Public Service Transformation Strategy which commits the Public Service to delivering evidence-informed policy and services designed for and with the public and tackling big societal issues and delivering seamless user experiences through digital and innovation at scale.