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SI No 484 of 2013 European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013

Ó An Roinn Fiontar, Trádála agus Fostaíochta

Foilsithe 11 Nollag 2013

An t-eolas is déanaí 16 Lúnasa 2024

Teanga: Níl leagan Gaeilge den mhír seo ar fáil.

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No 484 of 2013) which give effect to Directive 2011/83/EU on Consumer Rights were enacted on 11 December 2013 and came into operation on 14 June 2014.

Subject to specified exclusions, the Regulations:

set out the substance and form of the information that traders must provide to consumers before consumers are bound by on-premises, off-premises or distance contracts
give consumers the right to cancel off-premises and distance contracts within fourteen days of the delivery of the goods in the case of sales contracts and fourteen days of the conclusion of the contract in the case of service contracts
regulate the fees charged by traders in respect of the use of a given means of payment, the cost of calls by consumers to customer helplines, and payments by consumers additional to the remuneration agreed for the trader’s main obligation under the contract
amend the provisions of the Sale of Goods Act 1893 on the passing of risk, and certain of the Act’s rules on delivery, in contracts of sale where the buyer deals as consumer

The Regulations revoke the European Communities (Cancellation of Contracts Away from Business Premises) Regulations 1989 and the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communications) Regulations 2001.

Related links

In addition to the general information requirements provided in the Consumer Rights Directive there are a number of sectoral regulations dealing mainly with price display requirements:

Consumer Information (Advertisements) (Disclosure of Business Interest) Order 1984 (S.I. No. 168 of 1984)
Consumer Information (Advertisements for Concert or Theatre Performances) Order 1997 (S.I. No. 103 of 1997)
Consumer Information (Advertisements for Airfares) Order 2000 (S.I. No. 468 of 2000)
Prices and Charges (Tax-inclusive Statements) Order, 1973 (S.I. 9 of 1973)
Charges (Hairdressing) Display Order, 1976 (S.I. 156 of 1976)
Retail Prices (Food in Catering Establishments) Display Order 1984 (S.I. No. 213 of 1984)
Retail Price (Diesel and Petrol) Display Order 1997 (S.I. No. 178 of 1997)
Retail Price (Beverages in Licensed Premises) Display Order, 1999 (S.I. No. 263 of 1999)

Documents

Pdf

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No 484 of 2013)

Íoslódáil

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Pdf

European Union (Consumer Information, Cancellation and Other Rights) (Amendment) Regulations 2014

Íoslódáil

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Pdf

DJEI's Guidance Note on the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013

Íoslódáil

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Pdf

Transposition of the Consumer Rights Directive Regulatory Impact Analysis

Íoslódáil

Amharc

Pdf

European Commission Guidance Document on Directive 2011/83/EU on Consumer Rights

Íoslódáil

Amharc

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