Foilsiú
Contact the Payment Scheme Office
Ó An Roinn Leanaí, Comhionannais, Míchumais, Lánpháirtíochta agus Óige
Foilsithe
An t-eolas is déanaí
Teanga: Níl leagan Gaeilge den mhír seo ar fáil.
Ó An Roinn Leanaí, Comhionannais, Míchumais, Lánpháirtíochta agus Óige
Foilsithe
An t-eolas is déanaí
Teanga: Níl leagan Gaeilge den mhír seo ar fáil.
The Mother and Baby Institutions Payment Scheme has been established to provide financial payments and health supports (in the form of an enhanced medical card or once-off health support payment) to certain eligible persons in recognition of suffering experienced in a Mother and Baby or County Home Institution (“relevant institution”).
The Payment Scheme Office of the Mother and Baby Institutions Payment Scheme is charged with the Administration of the Payment Scheme on behalf of the Department of Children, Equality, Disability, Integration and Youth.
The Payment Scheme Office is led by a Chief Deciding Officer, Ms. Caitríona O’Connor, and comprises a team situated in the Department, and third party support, provided under contract by a company called RelateCare, with both operating under the direction and supervision of the Chief Deciding Officer.
You can contact us by:
by post at PO Box 13668, Waterford, Ireland,
by phone on +353 1 522 9992 or
through the online portal, if you applied online.
We also have an email for general queries info@paymentscheme.ie
There is an option on the application form to indicate if you would be happy for us to contact you for feedback on your experience.
We want to hear both positive and negative feedback. It is important to us that you let us know if you are not happy with any aspect of the application process. This information will allow us to make improvements to our processes and the overall experience for applicants.
You can provide feedback by emailing info@paymentscheme.ie or by post to PO Box 13668, Waterford, Ireland.
The Department of Children, Equality, Disability, Integration and Youth is the controller for all data held by the Payment Scheme. To request information under the Freedom of Information Act, please send your request in writing to:
Freedom of Information Officer, Department of Children, Equality, Disability, Integration and Youth
Address: Block 1, Miesian Plaza, 50-58 Baggot Street Lower, Dublin, D02 XWI4
Email: foiequality@equality.gov.ie
More information about Freedom of Information can be found here.
The Department of Children, Equality, Disability, Integration and Youth (the Department) is the data controller for all data held by the Payment Scheme. The Department is committed to fulfilling its responsibilities under national legislation and the General Data Protection Regulation (GDPR) with regard to the rights of the individual (the data subject).
Please refer to the Department’s Data Subject Rights Policy, which specifically addresses data protection rights around transparency, accountability and the rights of individual data subject. Further information on data protection for the Payment Scheme can be found in our Privacy Statement.
If you have a complaint about the service you receive, or any aspect of the process, you should contact the Mother and Baby Institutions Payment Scheme Office:
by post at PO Box 13668, Waterford, Ireland,
by phone on +353 1 522 9992 or
through the online portal, if you applied online.
Please note that verbal complaints will be acknowledged and, where possible, responded to in writing. All complaints will be acknowledged in writing within five working days and we will aim to resolve your complaint within 15 working days of receipt. If further investigations are required, we will inform you of this and we will aim to resolve your complaint within 20 working days.
We will always try to deal with the problem without delay and, if your complaint cannot be resolved at that point or you are unhappy with the response, you can ask for the matter to be reviewed by a senior member of staff.
If you are still unhappy with the response, you can make a formal complaint to the Customer Service Officer in the Department of Children, Equality, Disability, Integration and Youth, who will investigate the complaint on your behalf. You can do this by contacting the Customer Services Officer by post at Block 1, Miesian Plaza, 50-58 Baggot Street Lower, Dublin, D02 XWI4, by phone on +353 1 647 3000 or by e-mail at contact@equality.gov.ie.
Further information is available here.